Are Phone Verifications Customizable at

Yes, 100%. Verifications are customizable with templates and template parameters.

A template refers to a call flow, and you can set your steps in the call flow like. “Say Text”, “Ask Pin”, “Record”, “Play wav”.

Not only you can set the steps, but also you can also customize each verification with ┬áverification initialization parameters. For example, you can use the same template to verify your customers but you can customize the template to say the customer’s name on the phone.

When you sign-up for a free account at, you can access template management interface without a limitation. If you need more help just drop an e-mail to

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