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Automatic Phone Verification with Voice Recording by OnVerify.com

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OnVerify.com announces a new feature in phone verification system. This feature helps you to do Reverse Phone Verification and also Record customer voice.

Chargebacks in online world are very common, this happens due to either customer forgets the charge or cannot recognize a charge in bill of statement of the credit card. In case of a chargeback banks usually ask a proof of purchase. Standard proofs may mean nothing to the bank, and they usually accept the chargeback.

OnVerify.com has got a solution to that problem: You may now record (only a specific sentence) of the customer, that’s to be used as a proof later on.

With the Reverse Phone Verification with Voice Recording, you shot two birds at the same time; you do two factor phone authentication and also get a real voice stamp of the customer.

We believe this feature will help online merchants by several ways.

Voice Recording as got two versions at OnVerify.com; either you can directly record the voice or record the voice after a right pin entrance.

If this is first time reading about OnVerify.com, I strongly suggest visit our other blog entries and also visit www.onverify.com to get more information and free of charge account.

Customizable Phone Verification means OnVerify.com

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Automated Phone Verification is the number one way to combat online fraud, eliminate anonymous bad usage, attacks and unbeatable captcha alternative.

If you do online business, you are open to fraud, bad usage, anonymous bad signup, invalid leads; the common denominator is time and money loss.

OnVerify.com provides you a 100% customizable Automated Phone Verification solution, ready to go. You can integrate it in a couple of minutes to your existing business flow, with minor changes.

By Customizable, I mean 100% customizable; you can set any text to be said, any wav file to be played at any step during the call flow. Not only that, you can put a step to get a pin from phone, or record the customers name. All included, free of charge, from easy to use web interface.

Customization is not limited to call flow; you can also customize the language of the verification and also customize per call variables.

From online merchants, to online food order business; from single person companies to Fortune 500 companies use OnVerify.com to reduce fraud, authenticate users, send fax orders, do important sms notifications.

OnVerify.com has got following services:

  1. Phone Verification – Announce Pin on the Phone. Get Pin on Web Site
  2. Reverse Phone Verification – Display Pin on Web Site, Get Pin on the Phone
  3. Call In Phone Verification – Let the customer call you, and do one of the above verifications
  4. Copy Paste HTML Code – Real Captcha Alternative. Stops any form from processing better than Captcha way and does phone verification. Just copy and paste the html code to your form’s html
  5. Fax Notification – If you need to bridge your online business with offline business/suppliers, we provide a worldwide fax delivery solution at a very cost effective way
  6. SMS Notification/Verification – If you want to send something urgent to a mobile number or just want to verify mobile number, we suggest SMS.
  7. Free or Paid Phone Types Information. Validate phone numbers with us at 1 cents/each

OnVerify.com is very responsive to customer requirements. We always listen you, and add features according to your needs. That’s the final point of customization.

Can Call In Phone Verification be an Alternative to SMS/Phone Verification?

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Dear Friends,

Nowadays I am thinking of form of “real contact” verification methods. By “real contact”, I mean phoning, text messaging, forcing customer to act for a phone call or sms, rather than getting a reply to e-mail.

E-mail confirmation and verification is good indeed, but just for validating your further communication channel; not for validating and verifying that you are contacting with a “real” person.

Phone Verification (automatically) calls given number, plays prerecorded script. In the script there is a need to announce a password or pin to access a secure page or complete a transaction. Costs to merchant, your customer pays nothing.

Reverse Phone Verification is a step to make Phone Verification a little more complex; it’s again an automatic call, but password or pin is not announced, rather is gotten on the phone. Your customer need to enter “pin” or “password” on the phone. A callback is fired to your web site. Again costs to the you, your customer does not pay anything.

SMS Verification, is another method of delivery of the pin/password to your end user. You send out an SMS (Text message) to your customer. Well, your customer need to provide some personal mobile number. Usually merhants pays all, but in some cases, customer may be billed by his operator. Delivery may be delayed due to operator, mobile phone coverage, and some other issues. But it’s worldwide, and really cost effective.

In Call In Phone Verification, your customer need to call a local/domestic/toll-free number  from the registered phone (number). Your customer either gets a “pin” or “password”, or enters the pin. This will cost to the business, and may also cost to the end user.  This method lowers your automatic verification costs. Providing a local phone number, you limit your customer base to be local in a way. The advantage over the SMS Verification is that your customer does not have to provide his mobile number, he may register and call from any phone number.

There are several ways to automatically verify your customers using phone calls or sms. I tried to summarize them, and I think “Call in Phone Verification” is really a good alternative to “SMS Verification” by means of cost, easy of use.

Let me know what you think

How to add two factor authentication to your web site using phone verification by onverify.com

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Securing a web business has never been hard as now. As a web business owner or developer, you may have added several mechanisms to combat hacker from stealing passwords. To access a membership site, you probably implemented username and password checking together with several anti-hacker solutions, like checking last ip, checking logs for suspicious activity, etc. But still passwords, shared computers, passwords in e-mail are your weakest part in overall security.

I want to show how you can add more security to your web site, as a general algorithm. In my example, I will point to phone verification, but it’s also possible to do it with reverse phone verification or sms verification.

Your current flow is possibly as this way, providing you a one point to check the user

  1. Display login form
  2. Get username and password
  3. Check username and password from database
  4. If matches, give access

I do not suggest you to change this flow, it will be same. But I will suggest you to add another step, to get a two factor authentication with otp (One Time Password) tokens, tokens to be announced on the phone:

  1. Display login form
  2. Get username and password
  3. Check username and password from database
  4. If matches, start a phone verification to the number on file
  5. Ask for the “token”/”pin” that’s announced on the phone
  6. Check entered pin
  7. If matches, let the user access

With this method, you’ll have a real two factor authentication and a second password token that is generated on the fly; cannot be stolen by a third party.

Check out a live Phone Verification Demo at onverify.com. Drop us an e-mail to get ideas, and implementations. We like to hear and help.

Bridging Your Online Business with Offline Processing with Phone Confirmation by OnVerify.com

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There are several business cases where your business is online, but your suppliers/sales personnel/providers are offline; so you cannot connect via internet. Some of the examples:

1. Online Food Ordering Business, where there are several restaurants,

2. Sales Personnel at field, where he cannot access internet

3. Online Florist (Flower Ordering) in a big geographical span where several florists need to be working.

In this business model, you need to gather order from internet, process payment and need a way to communicate with offline supplier/provider. You need to pass the order to supplier and also need to confirm that order.

OnVerify.com has got a complete solution package to this problem:

1. Most of the business has got dedicated fax machines. You can send fax to any worldwide destination only using html formatted documents.

2. Reverse Phone Verification / Phone Confirmation will help you to get confirmation from the supplier/provider. This is a call to supplier and ask a pin to confirm.

3. Sms/Phone Notification will help you to notify your supplier about a new order, and to notify your customer

4. Call In Phone Verification is a dedicated intelligent call center that you can set specific actions when your supplier calls your call center number. Like playing the last order, accepting or rejecting the last order, etc…

Visit http://www.onverify.com/a/services for more information or just drop an e-mail to support@onverify.com

About OnVerify.Com

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OnVerify.com serves Web Business’ to reduce fraud, verify or notify users, bridge online business to offline business.
OnVerify.com helps Web Business’ by keeping fraudulent users out, by Automated Phone Verifications.
OnVerify.com provides following services:
1. Phone Verification (Announce Pin on Phone, Enter Pin on Web)
2. Reverse Phone Verification (Announce Pin on Web, Enter Pin on Phone)
3. Sms Verification/Notification (Any Mobile Phone)
4. Fax Notification (Standard Faxes)

OnVerify.com serves Web Business’ to reduce fraud, verify or notify users, bridge online business tooffline business. OnVerify.com helps Web Business’ by keeping fraudulent users out, by AutomatedPhone Verifications.OnVerify.com provides following services:

1. Phone Verification (Announce Pin on Phone, Enter Pin on Web)

2. Reverse Phone Verification (Announce Pin on Web, Enter Pin on Phone)

3. Sms Verification/Notification (Any Mobile Phone)

4. Fax Notification (Standard Faxes)

The main technologies that OnVerify.com based on: Telephony, SMS and Fax.

OnVerify.com provides HTTP API and SOAP API.

The main sectors that OnVerify.com serves:

1. Online Gaming/Game Currency

2. Online Food Ordering

3. Online Credit Card Processing

4. Online Ad Networks

5. Online Investment Business

The main advantages of OnVerify.Com can be summarized as:

  1. Everything works in real time
  2. Very competitively priced. Starts from 3.72 cents per answered call.
  3. Flexible voice prompt system with built-in TTS, and Wav files. Zero cost to customize the message.
  4. Voice prompts can even be customized on the fly, during the verification/announcement initialization with parameters
  5. Built-in TTS (English, French, German, Italian, Spanish)
  6. Works for all types phones and worldwide
  7. High Capacity