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Phone Verification and Confirmation Services

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Been a while that we did not update the blog for news, new information and what we do nowadays. Give it to summer time, we will announce very new and cool services very soon.

Recently we released a new API for combined phone and sms verification. With a single call, OnVerify delivers your PIN or OTP to the customer with phone call or sms, which is auto selected according to phone type and capability. All of the parameters are same and a combination of Phone Only phone verification and SMS Only verification, the migration is quite simple. You just need to change the url of the service, viola, you have it.

Some of the ebay sellers, or occasional sellers know about our manual phone verification model; this is a web based tool, that generates a unique url to execute automated phone verification. You just login to onverify.com, generate the url, and send it to your customer. Very handy for ebay sellers, occasional sellers, or if you like to test the system for a while, but do not want it to be real time.

We listen to our customers, when they ask a feature, we try to add it up as soon as possible. Even it’s used in a single site, it makes us happy, motivated to see our solution really fits to our customer’s needs.

So, as we started with standard phone verification, it was just simple pin/otp delivery solution. Now we have, phone confirmation (reverse phone verification), sms verification, fax services, two way sms solution, HTTP and SOAP APIs, Copy paste html solution, call in phone verification.

Even we have diversified so many products and services, believe me, it never ends. A simple detail in a product and service brings another one, as our customers are very open minded and express their ideas and force us to have it.

Thank you

All In One Phone Verification Solution by OnVerify

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OnVerify.com announces the complete phone verification solution services. At www.onverify.com, we provide:

1. Phone Verification

This is an automated phone verification call. The pin is announced on the phone. Announced pin needed to be entered on the web form to complete a transaction. This model is used for transaction verification, user verification, two factor authentication, one time password, lead verification.

2. Reverse Phone Verification or Phone Confirmation.

In this automated phone verification call, pin is provided at web site or email but entered on the phone. This model is very useful for confirming online orders with predefined pin/pass, or according to the order number. Order confirmation, user verification, authentication are common uses.

3. Sms / Text Message Verification

Instead of automated phone call, if your users can provide mobile numbers, pin is delivered to the mobile phone as sms text message. The received pin must be entered on web form to complete. This model is very similar to phone verification, so best suitable usages are same. Differences are;

a. Technology. One is phone call, other is text message. On phone call user must listen and note pin. On text message user must read the text.
b. Phone call is an immediate action, where short message delivery may be delayed due to operators.
c. For phone verification, all types of phones can be used. On sms, only mobile phones can be used. On this sense, sms verification may be unsuitable for business type verifications.

4. Call In Phone Verification

Instead of automated call to the number of the customer, the customer has to call a predetermined number from the registered call. The called number can be normal phone line or toll-free. Coupon validation, user authentication, customer verification are common uses.

Can Call In Phone Verification be an Alternative to SMS/Phone Verification?

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Dear Friends,

Nowadays I am thinking of form of “real contact” verification methods. By “real contact”, I mean phoning, text messaging, forcing customer to act for a phone call or sms, rather than getting a reply to e-mail.

E-mail confirmation and verification is good indeed, but just for validating your further communication channel; not for validating and verifying that you are contacting with a “real” person.

Phone Verification (automatically) calls given number, plays prerecorded script. In the script there is a need to announce a password or pin to access a secure page or complete a transaction. Costs to merchant, your customer pays nothing.

Reverse Phone Verification is a step to make Phone Verification a little more complex; it’s again an automatic call, but password or pin is not announced, rather is gotten on the phone. Your customer need to enter “pin” or “password” on the phone. A callback is fired to your web site. Again costs to the you, your customer does not pay anything.

SMS Verification, is another method of delivery of the pin/password to your end user. You send out an SMS (Text message) to your customer. Well, your customer need to provide some personal mobile number. Usually merhants pays all, but in some cases, customer may be billed by his operator. Delivery may be delayed due to operator, mobile phone coverage, and some other issues. But it’s worldwide, and really cost effective.

In Call In Phone Verification, your customer need to call a local/domestic/toll-free number  from the registered phone (number). Your customer either gets a “pin” or “password”, or enters the pin. This will cost to the business, and may also cost to the end user.  This method lowers your automatic verification costs. Providing a local phone number, you limit your customer base to be local in a way. The advantage over the SMS Verification is that your customer does not have to provide his mobile number, he may register and call from any phone number.

There are several ways to automatically verify your customers using phone calls or sms. I tried to summarize them, and I think “Call in Phone Verification” is really a good alternative to “SMS Verification” by means of cost, easy of use.

Let me know what you think

Bridging Your Online Business with Offline Processing with Phone Confirmation by OnVerify.com

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There are several business cases where your business is online, but your suppliers/sales personnel/providers are offline; so you cannot connect via internet. Some of the examples:

1. Online Food Ordering Business, where there are several restaurants,

2. Sales Personnel at field, where he cannot access internet

3. Online Florist (Flower Ordering) in a big geographical span where several florists need to be working.

In this business model, you need to gather order from internet, process payment and need a way to communicate with offline supplier/provider. You need to pass the order to supplier and also need to confirm that order.

OnVerify.com has got a complete solution package to this problem:

1. Most of the business has got dedicated fax machines. You can send fax to any worldwide destination only using html formatted documents.

2. Reverse Phone Verification / Phone Confirmation will help you to get confirmation from the supplier/provider. This is a call to supplier and ask a pin to confirm.

3. Sms/Phone Notification will help you to notify your supplier about a new order, and to notify your customer

4. Call In Phone Verification is a dedicated intelligent call center that you can set specific actions when your supplier calls your call center number. Like playing the last order, accepting or rejecting the last order, etc…

Visit http://www.onverify.com/a/services for more information or just drop an e-mail to support@onverify.com